Welcome to Ping Store at Golf Paradise US! We’re dedicated to providing premium golf equipment and components to golf enthusiasts and professionals worldwide. Below you’ll find answers to our most common questions about products, shipping, payments, and more.

Product Questions

1. What types of golf equipment do you specialize in?
We specialize in premium golf components and equipment including:
  • Clubheads (Driver, Fairway Wood, Iron, Wedge)
  • Golf shafts (Graphite and Steel)
  • Grips and grip kits
  • Complete clubs and putters
  • Clubmaking kits and tools
  • Accessories (bags, gloves, head covers, hats)
Our products cater to both professional clubmakers and golf enthusiasts looking to upgrade their equipment.
2. Are your products suitable for professional clubmakers?
Absolutely! We’re a preferred supplier for many professional clubmakers with our extensive selection of high-quality components including:
  • Precision-engineered clubheads
  • Performance-tested shafts
  • Professional-grade grip kits
  • Complete clubmaking kits
Our components meet the exacting standards required for professional club building and customization.
3. How do I know which components are compatible for my club building project?
Each product page includes detailed specifications (hosel sizes, shaft diameters, weight classes). For complex projects, our golf specialists can advise on component compatibility – simply email [email protected] with your requirements.

Shipping & Delivery

1. What shipping options do you offer?
We provide two reliable shipping methods:
  • Standard Shipping ($12.95 flat rate): Fast 10-15 business day delivery via DHL/FedEx with full tracking and insurance
  • Free Shipping (orders over $50): 15-25 business day delivery via EMS with basic tracking
All orders undergo 1-2 days of quality verification before shipping from our New York facility.
2. Do you ship to my country?
We ship globally to most countries except certain Asian nations and remote regions. If you’re unsure about your location, please contact our customer service team at [email protected] for confirmation.
3. How are fragile components like clubheads packaged?
All fragile items receive special protective packaging:
  • Clubheads are individually wrapped in foam sleeves
  • Shafts are secured in rigid tubes
  • Multiple components are consolidated with extra padding
  • Boxes are specially reinforced for international transit
4. Can I upgrade my shipping method after placing an order?
Yes! Contact us within 24 hours of ordering at [email protected] to upgrade to Standard Shipping, provided your order hasn’t entered processing.

Payments & Pricing

1. What payment methods do you accept?
We accept all major payment options:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are processed through our secure payment gateway.
2. Are there any hidden fees for international orders?
No hidden fees! Our $12.95 Standard Shipping rate applies globally (to our service areas). However, customers are responsible for any customs duties or import taxes imposed by their country, which we cannot predict or control.

Returns & Exchanges

1. What is your return policy?
We accept returns within 15 days of delivery:
  • Items must be unused and in original packaging
  • Custom-built clubs may have different return conditions
  • Return shipping costs are the customer’s responsibility
  • Refunds are processed to the original payment method
Contact us at [email protected] to initiate a return.
2. What if my product arrives damaged?
In the rare event of transit damage:
  1. Keep all original packaging
  2. Take photos of the damage
  3. Email us at [email protected] within 48 hours of delivery
We’ll arrange for replacement or refund once we verify the claim with the carrier.

Account & Technical Support

1. How do I reset my account password?
Use the “Forgot Password” link on the login page. If you encounter issues, email [email protected] with your registered email address and we’ll assist you.
2. Where can I get technical advice about club building?
Our golf specialists can provide basic technical guidance. For complex questions, we recommend consulting with a professional club fitter in your area. Email us at [email protected] with your specific questions.
3. How do I track my order?
You’ll receive tracking information via email when your order ships. For Standard Shipping (DHL/FedEx), use their websites for detailed tracking. For EMS Free Shipping, tracking may be more limited until the package reaches your country.

Still Have Questions?

Our customer service team at Ping Store is always happy to help golf enthusiasts with their equipment needs. Contact us at:

Email: [email protected]
Physical Address: 4796 Pride Avenue, New York, US 10017

We typically respond within 24 hours during business days (Monday-Friday, 9AM-5PM EST).