At Ping Store by Golf Paradise US, we take pride in providing premium golf components and equipment to clubmaking professionals and golf enthusiasts worldwide. We want you to be completely satisfied with your purchase. If for any reason you’re not satisfied, our straightforward returns and exchanges policy makes it easy to resolve the issue.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange:

  • Item must be in original, unused condition with all packaging intact
  • Return must be initiated within 15 days of receiving your order
  • Original proof of purchase must be provided

Non-Returnable Items

Due to the specialized nature of our products, the following items cannot be returned or exchanged:

  • Golf Clubmaking Kits (once opened due to component integrity concerns)
  • Customized golf components (including specially ordered shafts or heads)
  • Golf Grips that have been installed or removed from packaging
  • Personalized items (such as engraved clubheads)

Returns Process

Step 1: Initiate Your Return

Email our customer service team at [email protected] with the following information:

Subject: Return Request – Order #[Your Order Number]

Body:
Dear Ping Store Team,

I would like to request a return for the following item(s) from my order #[Order Number]:

– [Product Name(s)]
– [Reason for Return]

Please provide return instructions at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Return Authorization

Within 1-2 business days, we’ll email you:

  • Return authorization number (RMA)
  • Shipping instructions
  • Return address

Step 3: Package and Ship Your Return

Securely package the item(s) in their original packaging and include:

  • Copy of your order confirmation
  • RMA number clearly visible on the outside of the package

Note: Customers are responsible for return shipping costs unless the return is due to our error.

Step 4: Refund Processing

Once we receive and inspect your return:

  • Refunds will be processed within 3-5 business days
  • Original shipping fees are non-refundable
  • Refunds will be issued to the original payment method (Visa, MasterCard, JCB, or PayPal)

For PayPal payments, refunds typically appear within 24 hours. Credit card refunds may take 5-10 business days to appear on your statement, depending on your financial institution.

Exchange Process

To exchange an item for a different product or size:

  1. Follow the same return process above
  2. In your return request email, specify the item you’d like to exchange for
  3. Once we receive your return, we’ll ship the replacement item
  4. You’ll be responsible for any price difference and additional shipping costs

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Contact us immediately at [email protected]
  • Include photos of the damaged item or incorrect product received
  • We’ll arrange for a replacement or refund and cover all associated shipping costs

International Returns

For customers outside the United States (excluding certain Asian nations and remote regions):

  • All customs forms must be marked as “Returned Goods” to avoid duties
  • Original shipping fees and any import duties paid are non-refundable
  • We recommend using a trackable shipping service (DHL or FedEx) for returns

Clubmaking Professionals Note

For golf components purchased for professional clubmaking purposes, please inspect all items immediately upon receipt. Specialized components like clubheads, shafts, and grips must be returned in their original, unaltered condition to be eligible for return.

Questions?

Our customer service team is here to help with any questions about returns or exchanges. Contact us at:

Email: [email protected]
Mailing Address:
Ping Store by Golf Paradise US
4796 Pride Avenue
New York, NY 10017
United States

We appreciate your business and are committed to ensuring your complete satisfaction with our premium golf equipment and components.