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Welcome to Ping Store by Golf Paradise US (the “Website”). These Terms and Conditions (“Terms”) govern your access to and use of our Website and services. By accessing or using our Website, you agree to be bound by these Terms and our Privacy Policy.

1. Website Use and Target Audience

Our Website is designed for clubmaking professionals and golf enthusiasts seeking premium golf components and equipment. By using this site, you confirm that:

  • You are at least 18 years old or using the site under parental supervision
  • You understand our products are specialized golf components
  • You reside in a region we serve (excluding certain Asian nations and remote regions)

2. Products and Services

2.1 Product Description

We specialize in high-quality golf components including:

  • Clubheads (Driver, Fairway Wood, Iron, Wedge)
  • Golf shafts (Graphite and Steel)
  • Golf grips and grip kits
  • Clubmaking tools and accessories
  • Complete clubs and putters

2.2 Professional-Grade Components

Many products require professional installation knowledge. By purchasing, you acknowledge:

  • Components may require professional assembly
  • We are not responsible for improper installation
  • Some items have specific return restrictions (see Section 6)

3. Orders and Payments

3.1 Order Process

When you place an order:

  • You receive an order confirmation email
  • Orders process within 1-2 business days (excluding weekends/holidays)
  • We reserve the right to cancel orders for out-of-stock items

3.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

You agree to provide accurate payment information and authorize us to charge your selected method.

3.3 Pricing and Taxes

  • Prices are in USD
  • You are responsible for any import duties or taxes
  • We may adjust prices but will honor confirmed orders

4. Shipping Policy

4.1 Shipping Options

We offer:

  • Standard Shipping ($12.95 via DHL/FedEx): 10-15 business days
  • Free Shipping (Orders over $50 via EMS): 15-25 business days

4.2 Delivery Responsibilities

You agree to:

  • Provide a complete, accurate shipping address
  • Be available to accept delivery or arrange pickup
  • Inspect packages immediately for damage

5. Returns and Exchanges

5.1 Return Eligibility

To qualify for returns:

  • Request must be made within 15 days of receipt
  • Items must be unused in original packaging
  • Proof of purchase required

5.2 Non-Returnable Items

The following cannot be returned:

  • Opened Golf Clubmaking Kits
  • Customized components (special shafts/heads)
  • Installed/removed Golf Grips
  • Personalized items (engraved clubheads)

5.3 Return Process

  1. Email [email protected] with RMA request
  2. Receive return authorization (1-2 business days)
  3. Ship items with RMA visible (customer pays return shipping)
  4. Refund processed within 3-5 business days after inspection

6. Intellectual Property

All content on this Website is our property or licensed to us, including:

  • Product designs and specifications
  • Brand names and logos
  • Website content and images

You agree not to reproduce, distribute, or create derivative works without our written permission.

7. Limitation of Liability

Ping Store by Golf Paradise US shall not be liable for:

  • Improper installation or use of components
  • Delays beyond our reasonable control
  • Incidental or consequential damages
  • Customs delays or import issues

Our maximum liability is limited to the purchase price of the product in question.

8. User Responsibilities

You agree to:

  • Provide accurate account and order information
  • Use products as intended and with proper expertise
  • Comply with all applicable laws and regulations
  • Not misuse our Website or services

9. Governing Law

These Terms are governed by New York law. Any disputes shall be resolved in courts located in New York County, NY.

10. Changes to Terms

We may update these Terms periodically. Continued use after changes constitutes acceptance.

11. Contact Information

For questions about these Terms:

Ping Store by Golf Paradise US
4796 Pride Avenue
New York, NY 10017
United States
Email: [email protected]